The Massive Impact of Automation in the Banking Industry

automation in banking sector

The face of banking and financial services has evolved over the past few decades. The banking industry is among the top consumers of information technology and services. As per a Gartner report, Global IT spending in the Banking and Financial Services industry is estimated to reach $742 billion by 2024. Financial institutions and banks can streamline the loan application process through RPA. Typically, loan and appraisal requests take the form of huge chunks of documents when accumulated. The teams must extract data from those applications, verify them against numerous identity documents, and manually evaluate creditworthiness.

  • Web and Mobile based IoT system integrated with healthcare to support the solution that needs to be solved by the emergency posed during this pandemic.
  • While there are systems to provide data, and templates to present them in a digestible format, what the banks required was accurate data with no error.
  • Financial technology firms are frequently involved in cash inflows and outflows.
  • Banks and financial institutions around the world are striving to adopt digital technologies to provide a better customer experience while enhancing efficiency.
  • While robots are busy with these repetitive tasks, bank managers can focus on the issues that require an individual approach.
  • For more complex scenarios where a system needs to learn and adjust over time., Itexus deploys cognitive Intelligent Process Automation (IPA) solutions.

An extremely tedious procedure, loan processing already became the candidate for RPA a while ago. Thanks to progressive automation, financial institutions will continue reducing processing time, relieving the load on employees and delighting consumers. An illustrative example of robotic process automation in banking is the automation of the entire AML investigation. The task involves substantial manual operations and can take up to 40 minutes per each case. Since the process is highly monotonous and rule-based, it is easy to automate with RPA, with the consequential reduction of turnaround time. Regarded as one of the top strategic technology trends for 2022, hyperautomation has become a significant part of the banking and finance industry.

Commercial lending operations

This point is often overlooked by organizations because everyone is thinking about technologies but not about the people behind their implementation. Sumitomo Mitsui Financial Group (SMFG) and Sumitomo Mitsui Banking Corporation (SMBC) created the Productivity Management Department in 2017 to achieve higher corporate efficiency and productivity. Now, the complex automation system of RPA and AI can recognize and process up to 94% of documents sent to the company. The same project also implied using AI technology to extract valuable information from mortgage documents. To do that, the AI vendor used image detection technology that can scan and “understand” around 200 types of forms used in mortgage processing. Algorithms detect fraudulent transactions, flag them, and then pass a notification to the security department.

Will banking become automated?

2023 Tech Trends: Banks Will Focus on Automation and a Continued Push to the Cloud. Financial institutions will increase their use of low-code and no-code development tools and move further with AI and the cloud.

Automated bank workflow management is the way forward for progressive banking institutions looking to build strong customer relationships. In addition to the knowledge of bank services, we need to understand the typical activities that happen in a bank. Once we know the operational activities in a bank, identifying the ones that require and benefit from workflow automation will be easier and more effective. Microservice-based SaaS platform with a perfectly scalable architecture to provide services for over 50,000 insurance tenants and allows end-users to enroll, manage, and share benefit information more efficiently.

Benefits of Hyperautomation in the Banking Sector

Moreover, they can be custom-made to integrate with as many systems as possible and deliver value across every department. Data warehouse optimization for enterprise allowed business stakeholders to make data-driven decisions using up-to-date data and provided enhanced capabilities for the reporting system. Select an operating model and workforce for your RPA tasks and adjust it to your company for seamless implementation. You may consider cooperating with software development experts for a comprehensive approach and optimized investment.

automation in banking sector

Traditional banks can also leverage machine learning algorithms to reduce false positives, thereby increasing customer confidence and loyalty. Operations can save 25,000 hours of work and increase productivity by introducing an automated method in accounting. This may be good news for businesses, but it has put accounting professionals’ employment at risk.


Customer satisfaction provides a leading indicator of customer participation and loyalty. Satisfied customers are central to optimal performance and financial returns. All the customers were surveyed by using questionnaire and the level of satisfaction or dissatisfaction from the services of the bankwas studied.

automation in banking sector

Robotic process automation transforms business processes across multiple industries and business functions. Itransition helps financial institutions drive business growth with a wide range of banking software solutions. By minimizing human involvement in many processes, RPA implementation allows banks to cut operational costs by 30% on average. When it comes to RPA implementation in such a big organization with many departments, establishing an RPA center of excellence (CoE) is the right choice. To prove RPA feasibility, after creating the CoE, CGD started with the automation of simple back-office tasks.

How do banks improve their operational efficiency and improve customer satisfaction?

That is why banks need C-executives to get support from IT personnel as early as possible. In many cases, assembling a team of existing IT employees that will be dedicated solely to the RPA implementation is crucial. There are many examples of how intelligent automation is currently helping banks and how it can help banks stay competitive both today and in the future rife with evolving regulatory compliance.

In Which Industries Could AI Do Most of the Heavy Lifting? – Statista

In Which Industries Could AI Do Most of the Heavy Lifting?.

Posted: Thu, 08 Jun 2023 15:05:06 GMT [source]

Below is an extract from a McKinsey report showing automation potential in the accounting finance function. Fintechs are taking away some key financial solutions that banks traditionally offered. Automation is one of the keys that have unlocked exponential growth for fintechs. Traders, advisors, and analysts rely on UiPath to supercharge their productivity and be the best at what they do.


AI-enabled RPA solutions can automate a range of these procedures, if not all of them. Mandatory for financial institutions, these processes have a data-intensive and resource-consuming nature. Such activities as detecting suspicious banking transactions, conducting verification procedures, or performing numerous other manual tasks can be successfully automated. Furthermore, most processes are decently structured and rule-based so that no exceptions or human interference are required.

  • But getting loans is quick nowadays due to peer-to-peer (P2P) lending mobile applications.
  • Many banks and financial service providers have adopted RPA to automate these report-generating operations.
  • RPA in financial services promises maximum benefits if combined with intelligent automation technologies.
  • A tailor-made solution is paid for once and for all, and a client becomes the owner of its source code which he/she can later modify, upgrade, and share in accordance with their own preferences and needs.
  • While financial departments may experience a scarcity of time and resources, other departments will always require structured financial information and discerning analysis that enable smart and timely business decisions.
  • With clients having their needs met through automated banking solutions, financial institutions also benefit because they can allot their resources into other core functions.

With our no-code BPM automation tool you can now streamline full processes in hours or days instead of weeks or months. You can now simplify your daily operations while providing customers and employees the user experience they expect. Leave us a short message and our team will contact you back to answer the questions you have. Based on your requirements we’ll help with the best way of process automation.

How is AI useful in banking?

Artificial intelligence in financial services helps banks to process large volumes of data and predict the latest market trends, currencies, and stocks. Advanced machine learning techniques help evaluate market sentiments and suggest investment options.

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